Villa Zenora was created to provide an experience of privacy, comfort, nature and well-being.

To preserve the tranquility of the property, guest safety and respect for the local community, all guests are kindly requested to observe the following rules.

1. Quiet Hours

Music is permitted until 10:00 PM.

After this time, guests are kindly requested to reduce the volume in order to preserve the tranquility of the property, guests and surrounding community.

Parties or events beyond normal accommodation use must be approved by management in advance.

2. Pets

Pets are not permitted at Villa Zenora.

This applies to suites, common areas, gardens and outdoor areas.

Requests involving assistance animals must be communicated to management in advance for assessment under applicable law.

Unauthorized animals may result in additional cleaning, sanitation or other necessary service charges.

3. Children and Supervision

Villa Zenora includes areas that require particular attention, including:

• Swimming pool
• Steps
• Outdoor areas
• CrossFit equipment
• Areas near the beach

Parents or legal guardians are responsible for continuously supervising children and teenagers throughout the stay.

Our team may provide safety guidance; however, supervision remains the responsibility of parents or guardians.

4. Swimming Pool

The swimming pool must be used responsibly.

Children must remain under adult supervision.

Running in wet areas or engaging in activities that may endanger other guests is not permitted.

5. CrossFit and Sports Equipment

The CrossFit area must be used responsibly and according to the user’s technical ability.

Children should not use the equipment without adult supervision.

Guests are encouraged to use the equipment within their physical and technical limits.

6. Kitesurfing and Water Activities

Tatajuba is recognized for its excellent natural conditions for kitesurfing.

Wind, tides, currents and waves may vary.

Kitesurfing and other water activities are undertaken at the participant’s own responsibility.

Each guest is responsible for assessing their experience, equipment, technical ability and local conditions before entering the water.

Villa Zenora may recommend local schools, instructors or service providers, but does not replace professional instruction or supervision.

7. Bar and Additional Consumption

Items available at the Villa Zenora bar are charged separately unless expressly included in the reservation.

Consumption will be recorded through a guest tab.

Guests may request to review their tab during the stay.

All outstanding consumption must be settled before or at check-out.

The tab may include beverages, cocktails, wines, alcoholic beverages, soft drinks, water, snacks and other available products.

8. Property Damage

Guests are responsible for the proper use of the property’s facilities, furniture, equipment and other items belonging to Villa Zenora.

Damage, loss or breakage resulting from negligence, misuse or inappropriate behavior may be charged to the person responsible for the reservation, subject to identification and documentation.

9. Personal Belongings

Guests are responsible for their personal belongings throughout their stay.

We recommend keeping valuables in a secure location and avoiding leaving personal belongings unattended in outdoor areas.

Villa Zenora is not responsible for losses resulting from a guest’s failure to take reasonable care of their belongings, without prejudice to responsibilities established by applicable law.

10. Local Medical Assistance

If medical assistance is required, our team may assist guests in seeking available medical services in the area.

Dr. Alexandre

Phone / WhatsApp: +55 88 98106-6600

Availability should be confirmed directly with the professional.

In an emergency, guests should seek appropriate emergency medical assistance.

Villa Zenora does not provide medical services, and the contact above is provided solely as a local reference.

11. Special Requirements

Guests with specific dietary, mobility or other accommodation-related needs are encouraged to inform our team in advance.

Our goal is to prepare the experience as thoughtfully as possible.

12. Personalized Experience

Our team may contact guests prior to arrival to better understand the group’s preferences.

We may ask about:

• Breakfast preferences
• Dietary preferences
• Allergies and dietary restrictions
• Kitesurfing
• Yoga
• Wellness
• CrossFit
• Activities in Tatajuba
• Celebrations
• Specific preferences

This information will be used to prepare a more personalized experience.

13. Safety and Communication

Reservation changes, payments, requests and financial matters must be handled exclusively through Villa Zenora’s official communication channels.

If a guest receives a suspicious payment request, they should contact Villa Zenora directly before making any transfer.

14. Acceptance

☐ I have read and agree to Villa Zenora’s House Rules, Safety and Guest Responsibilities.

See also: Booking, Payment & Cancellation Policy