{"id":1598,"date":"2025-12-02T15:05:57","date_gmt":"2025-12-02T15:05:57","guid":{"rendered":"https:\/\/villazenoratatajuba.com\/?page_id=1598"},"modified":"2026-08-28T18:52:35","modified_gmt":"2026-08-28T18:52:35","slug":"policies","status":"publish","type":"page","link":"https:\/\/villazenoratatajuba.com\/pt\/policies\/","title":{"rendered":"Pol\u00edticas"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1598\" class=\"elementor elementor-1598\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7562e0e e-flex e-con-boxed e-con e-parent\" data-id=\"7562e0e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0b5c3e elementor-widget elementor-widget-heading\" data-id=\"e0b5c3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f691f0c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f691f0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Reserva, pagamento, cancelamento e reembolso<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88470b4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"88470b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A Villa Zenora \u00e9 alugada por inteiro, para uso exclusivo de um \u00fanico grupo. Nunca dividimos a casa entre h\u00f3spedes diferentes. Abaixo est\u00e3o as condi\u00e7\u00f5es da sua reserva, do pagamento e do cancelamento \u2014 se algum ponto n\u00e3o ficar claro, nossa equipe est\u00e1 a uma mensagem de dist\u00e2ncia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d88aad9 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"d88aad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/villazenoratatajuba.com\/wp-content\/uploads\/2026\/02\/Villa-Zenora-697-1-scaled.jpg\" class=\"attachment-full size-full wp-image-1294\" alt=\"\" srcset=\"https:\/\/villazenoratatajuba.com\/wp-content\/uploads\/2026\/02\/Villa-Zenora-697-1-scaled.jpg 2560w, https:\/\/villazenoratatajuba.com\/wp-content\/uploads\/2026\/02\/Villa-Zenora-697-1-300x200.jpg 300w, https:\/\/villazenoratatajuba.com\/wp-content\/uploads\/2026\/02\/Villa-Zenora-697-1-1024x683.jpg 1024w, https:\/\/villazenoratatajuba.com\/wp-content\/uploads\/2026\/02\/Villa-Zenora-697-1-768x512.jpg 768w, https:\/\/villazenoratatajuba.com\/wp-content\/uploads\/2026\/02\/Villa-Zenora-697-1-1536x1024.jpg 1536w, https:\/\/villazenoratatajuba.com\/wp-content\/uploads\/2026\/02\/Villa-Zenora-697-1-2048x1365.jpg 2048w, https:\/\/villazenoratatajuba.com\/wp-content\/uploads\/2026\/02\/Villa-Zenora-697-1-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ac7800 e-flex e-con-boxed e-con e-parent\" data-id=\"7ac7800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bfd763a e-con-full e-flex e-con e-child\" data-id=\"bfd763a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99b2ed4 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"99b2ed4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar-check\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M436 160H12c-6.627 0-12-5.373-12-12v-36c0-26.51 21.49-48 48-48h48V12c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v52h128V12c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v52h48c26.51 0 48 21.49 48 48v36c0 6.627-5.373 12-12 12zM12 192h424c6.627 0 12 5.373 12 12v260c0 26.51-21.49 48-48 48H48c-26.51 0-48-21.49-48-48V204c0-6.627 5.373-12 12-12zm333.296 95.947l-28.169-28.398c-4.667-4.705-12.265-4.736-16.97-.068L194.12 364.665l-45.98-46.352c-4.667-4.705-12.266-4.736-16.971-.068l-28.397 28.17c-4.705 4.667-4.736 12.265-.068 16.97l82.601 83.269c4.667 4.705 12.265 4.736 16.97.068l142.953-141.805c4.705-4.667 4.736-12.265.068-16.97z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEstadia m\u00ednima\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDuas noites. A villa \u00e9 sempre alugada por inteiro, com as cinco su\u00edtes e toda a estrutura reservadas s\u00f3 para o seu grupo.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42b3d32 e-con-full e-flex e-con e-child\" data-id=\"42b3d32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f96325 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7f96325\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-friends\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 256c61.9 0 112-50.1 112-112S253.9 32 192 32 80 82.1 80 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C51.6 288 0 339.6 0 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zM480 256c53 0 96-43 96-96s-43-96-96-96-96 43-96 96 43 96 96 96zm48 32h-3.8c-13.9 4.8-28.6 8-44.2 8s-30.3-3.2-44.2-8H432c-20.4 0-39.2 5.9-55.7 15.4 24.4 26.3 39.7 61.2 39.7 99.8v38.4c0 2.2-.5 4.3-.6 6.4H592c26.5 0 48-21.5 48-48 0-61.9-50.1-112-112-112z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAt\u00e9 11 h\u00f3spedes\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCinco su\u00edtes. A di\u00e1ria cobre o uso completo da villa e da sua estrutura, arruma\u00e7\u00e3o di\u00e1ria e servi\u00e7o de lavanderia.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d90ccb e-con-full e-flex e-con e-child\" data-id=\"7d90ccb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-593807b elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"593807b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-shield-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M466.5 83.7l-192-80a48.15 48.15 0 0 0-36.9 0l-192 80C27.7 91.1 16 108.6 16 128c0 198.5 114.5 335.7 221.5 380.3 11.8 4.9 25.1 4.9 36.9 0C360.1 472.6 496 349.3 496 128c0-19.4-11.7-36.9-29.5-44.3zM256.1 446.3l-.1-381 175.9 73.3c-3.3 151.4-82.1 261.1-175.8 307.7z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGarantia de 20%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUma pr\u00e9-autoriza\u00e7\u00e3o feita presencialmente no check-in. Nunca \u00e9 cobrada \u2014 apenas reservada, e liberada em at\u00e9 5 dias ap\u00f3s o check-out.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49530e5 e-flex e-con-boxed e-con e-parent\" data-id=\"49530e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c9bfa09 e-con-full e-flex e-con e-child\" data-id=\"c9bfa09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f63376e elementor-widget elementor-widget-heading\" data-id=\"f63376e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Os detalhes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a557f2 elementor-widget elementor-widget-text-editor\" data-id=\"5a557f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A Villa Zenora valoriza a transpar\u00eancia, seguran\u00e7a e excel\u00eancia em todas as etapas da experi\u00eancia de nossos h\u00f3spedes.<\/p>\n<p>Ao realizar uma reserva atrav\u00e9s do site oficial da Villa Zenora, o h\u00f3spede declara que leu, compreendeu e concorda com as condi\u00e7\u00f5es abaixo, bem como com as condi\u00e7\u00f5es espec\u00edficas apresentadas no momento da contrata\u00e7\u00e3o.<\/p>\n<h3>1. Reservas<\/h3>\n<p>As reservas est\u00e3o sujeitas \u00e0 disponibilidade da Villa Zenora e \u00e0s condi\u00e7\u00f5es da tarifa selecionada.<\/p>\n<p>Ap\u00f3s a confirma\u00e7\u00e3o da reserva, o h\u00f3spede receber\u00e1 as informa\u00e7\u00f5es referentes \u00e0 estadia, incluindo datas, n\u00famero de h\u00f3spedes, valor contratado, condi\u00e7\u00f5es de pagamento e demais informa\u00e7\u00f5es relevantes.<\/p>\n<p>A reserva est\u00e1 vinculada aos dados fornecidos pelo respons\u00e1vel pela contrata\u00e7\u00e3o.<\/p>\n<p>Ap\u00f3s a confirma\u00e7\u00e3o, nossa equipe poder\u00e1 entrar em contato com o h\u00f3spede para conhecer melhor o perfil do grupo, suas prefer\u00eancias e necessidades, permitindo que a Villa Zenora prepare uma experi\u00eancia personalizada antes da chegada.<\/p>\n<h3>2. Pagamento<\/h3>\n<p>Os pagamentos realizados atrav\u00e9s do site oficial da Villa Zenora s\u00e3o processados atrav\u00e9s do sistema de pagamento integrado utilizado pela propriedade.<\/p>\n<p>A Villa Zenora poder\u00e1 disponibilizar pagamento por cart\u00e3o de cr\u00e9dito, PIX e outros m\u00e9todos apresentados no momento da reserva.<\/p>\n<p>Todas as transa\u00e7\u00f5es est\u00e3o sujeitas \u00e0 aprova\u00e7\u00e3o da institui\u00e7\u00e3o financeira, procedimentos de seguran\u00e7a e mecanismos de preven\u00e7\u00e3o a fraudes.<\/p>\n<p>A confirma\u00e7\u00e3o da reserva depender\u00e1 da aprova\u00e7\u00e3o do pagamento correspondente.<\/p>\n<h3>3. Cart\u00f5es Internacionais<\/h3>\n<p>A Villa Zenora aceita <strong>cart\u00f5es de cr\u00e9dito internacionais<\/strong>, sujeitos \u00e0 autoriza\u00e7\u00e3o da institui\u00e7\u00e3o financeira emissora e aos procedimentos de seguran\u00e7a aplic\u00e1veis.<\/p>\n<p>A aprova\u00e7\u00e3o de uma transa\u00e7\u00e3o n\u00e3o pode ser garantida pela Villa Zenora, pois depende da institui\u00e7\u00e3o financeira respons\u00e1vel pelo cart\u00e3o.<\/p>\n<h3>C\u00e2mbio e taxas<\/h3>\n<p>Em pagamentos internacionais, o banco ou emissor do cart\u00e3o poder\u00e1 converter a transa\u00e7\u00e3o para a moeda da conta do h\u00f3spede.<\/p>\n<p>A Villa Zenora <strong>n\u00e3o se responsabiliza por taxas de c\u00e2mbio, tarifas de convers\u00e3o, IOF, tarifas banc\u00e1rias, taxas internacionais ou quaisquer outros encargos aplicados pelo banco ou institui\u00e7\u00e3o financeira do h\u00f3spede.<\/strong><\/p>\n<p>O valor efetivamente apresentado na fatura poder\u00e1 ser diferente do valor originalmente visualizado no site devido \u00e0 convers\u00e3o cambial, tarifas, impostos ou encargos aplicados pela institui\u00e7\u00e3o financeira.<\/p>\n<p>Recomendamos que o h\u00f3spede consulte seu banco antes da transa\u00e7\u00e3o caso tenha d\u00favidas sobre taxas internacionais ou convers\u00e3o de moeda.<\/p>\n<h3>4. H\u00f3spedes Brasileiros<\/h3>\n<p>Para h\u00f3spedes brasileiros, poder\u00e3o estar dispon\u00edveis:<\/p>\n<p><strong>Cart\u00e3o de cr\u00e9dito<\/strong><\/p>\n<p><strong>PIX<\/strong><\/p>\n<p>As op\u00e7\u00f5es dispon\u00edveis ser\u00e3o apresentadas durante o processo de reserva.<\/p>\n<h3>5. Transfer\u00eancia Banc\u00e1ria e Link de Pagamento<\/h3>\n<p>Caso o h\u00f3spede prefira realizar o pagamento atrav\u00e9s de transfer\u00eancia banc\u00e1ria ou link de pagamento, dever\u00e1 entrar em contato com a equipe da Villa Zenora atrav\u00e9s do WhatsApp oficial.<\/p>\n<p>Nossa equipe fornecer\u00e1 as instru\u00e7\u00f5es apropriadas.<\/p>\n<p>Por motivos de seguran\u00e7a, pagamentos somente dever\u00e3o ser realizados ap\u00f3s confirma\u00e7\u00e3o dos dados atrav\u00e9s dos canais oficiais da Villa Zenora.<\/p>\n<h3>6. Check-in<\/h3>\n<p><strong>Check-in: a partir das 14:00.<\/strong><\/p>\n<p>O early check-in est\u00e1 sujeito \u00e0 disponibilidade e n\u00e3o \u00e9 garantido.<\/p>\n<p>A Villa Zenora poder\u00e1 solicitar documento de identifica\u00e7\u00e3o dos h\u00f3spedes para fins de seguran\u00e7a, registro e cumprimento das obriga\u00e7\u00f5es legais aplic\u00e1veis.<\/p>\n<h3>7. Check-out<\/h3>\n<p><strong>Check-out: at\u00e9 as 12:00.<\/strong><\/p>\n<p>O late check-out est\u00e1 sujeito \u00e0 disponibilidade e poder\u00e1 estar sujeito a cobran\u00e7a adicional.<\/p>\n<p>A perman\u00eancia ap\u00f3s o hor\u00e1rio estabelecido sem autoriza\u00e7\u00e3o pr\u00e9via poder\u00e1 gerar custos adicionais.<\/p>\n<h3>8. Pr\u00e9-Autoriza\u00e7\u00e3o de 20%<\/h3>\n<p>Como medida de seguran\u00e7a e garantia da estadia, ser\u00e1 realizada no momento do check-in uma <strong>pr\u00e9-autoriza\u00e7\u00e3o equivalente a 20% do valor total da hospedagem<\/strong> .<\/p>\n<p>A opera\u00e7\u00e3o ser\u00e1 realizada presencialmente na Villa Zenora atrav\u00e9s da m\u00e1quina f\u00edsica de cart\u00e3o.<\/p>\n<p>O respons\u00e1vel pela reserva dever\u00e1 <strong>ler e assinar o Termo de Ci\u00eancia e Autoriza\u00e7\u00e3o da Pr\u00e9-Autoriza\u00e7\u00e3o<\/strong> antes da realiza\u00e7\u00e3o da opera\u00e7\u00e3o.<\/p>\n<p>A pr\u00e9-autoriza\u00e7\u00e3o n\u00e3o representa uma cobran\u00e7a definitiva pela hospedagem.<\/p>\n<p>Ela poder\u00e1 gerar uma reserva tempor\u00e1ria de limite no cart\u00e3o, de acordo com as regras da institui\u00e7\u00e3o financeira emissora.<\/p>\n<p>A garantia poder\u00e1 ser utilizada, quando devidamente comprovada, para cobrir:<\/p>\n<ul><li>Danos \u00e0 propriedade<\/li><li>Perdas ou danos de m\u00f3veis, objetos e equipamentos<\/li><li>Consumos do bar ou servi\u00e7os adicionais n\u00e3o pagos<\/li><li>Custos extraordin\u00e1rios<\/li><li>Uso inadequado das instala\u00e7\u00f5es<\/li><li>Outras despesas relacionadas \u00e0 estadia<\/li><\/ul>\n<p>Caso n\u00e3o existam pend\u00eancias, a Villa Zenora realizar\u00e1 a libera\u00e7\u00e3o\/cancelamento da pr\u00e9-autoriza\u00e7\u00e3o <strong>em at\u00e9 5 dias ap\u00f3s o check-out<\/strong>.<\/p>\n<p>O prazo para o limite ser efetivamente restabelecido poder\u00e1 variar de acordo com o banco emissor e os procedimentos da institui\u00e7\u00e3o financeira.<\/p>\n<h3>9. Direito de Arrependimento<\/h3>\n<p>Nas contrata\u00e7\u00f5es realizadas fora do estabelecimento comercial, inclusive por meio eletr\u00f4nico, aplica-se, quando legalmente cab\u00edvel, <strong>direito de arrependimento previsto no artigo 49 da Lei n\u00ba 8.078\/1990 \u2014 C\u00f3digo de Defesa do Consumidor \u2014 quando legalmente cab\u00edvel.<\/strong><\/p>\n<p>Quando aplic\u00e1vel, o consumidor poder\u00e1 exercer o direito de arrependimento no prazo legal de <strong>7 (sete) dias<\/strong>, observadas as condi\u00e7\u00f5es estabelecidas pela legisla\u00e7\u00e3o brasileira.<\/p>\n<p>Quando o direito de arrependimento for validamente exercido, os valores pagos ser\u00e3o tratados conforme a legisla\u00e7\u00e3o aplic\u00e1vel e o meio de pagamento utilizado.<\/p>\n<p>O pedido dever\u00e1 ser realizado atrav\u00e9s dos canais oficiais da Villa Zenora, informando o nome do respons\u00e1vel pela reserva, n\u00famero da reserva e e-mail utilizado na contrata\u00e7\u00e3o.<\/p>\n<p><strong>O direito de arrependimento \u00e9 distinto da pol\u00edtica comercial de cancelamento descrita abaixo.<\/strong><\/p>\n<h3>10. Pol\u00edtica de Cancelamento ap\u00f3s o Prazo Legal de Arrependimento<\/h3>\n<p>Ap\u00f3s o t\u00e9rmino do prazo legal de arrependimento, quando aplic\u00e1vel, os cancelamentos estar\u00e3o sujeitos \u00e0s condi\u00e7\u00f5es da pol\u00edtica de cancelamento correspondente \u00e0 tarifa contratada.<\/p>\n<p>A Villa Zenora trabalha com uma pol\u00edtica de cancelamento baseada na anteced\u00eancia da solicita\u00e7\u00e3o, considerando que cada reserva bloqueia a disponibilidade da propriedade e pode representar uma oportunidade de hospedagem que n\u00e3o poder\u00e1 ser comercializada para outro h\u00f3spede.<\/p>\n<h4>10.1 Cancelamento com Mais de 30 Dias de Anteced\u00eancia<\/h4>\n<p>Para cancelamentos solicitados com <strong>mais de 30 (trinta) dias de anteced\u00eancia em rela\u00e7\u00e3o \u00e0 data de check-in<\/strong>, o h\u00f3spede ter\u00e1 direito ao reembolso de <strong>100% dos valores efetivamente pagos<\/strong>, observadas eventuais taxas de processamento ou encargos que, quando aplic\u00e1veis, n\u00e3o possam ser recuperados pela Villa Zenora.<\/p>\n<p>O reembolso ser\u00e1 processado atrav\u00e9s do mesmo meio de pagamento utilizado na reserva, sempre que tecnicamente poss\u00edvel.<\/p>\n<h4>10.2 Cancelamento entre 30 e 15 Dias antes do Check-In<\/h4>\n<p>Para cancelamentos realizados entre <strong>30 (trinta) e 15 (quinze) dias antes do check-in<\/strong>, <strong>50% do valor total da reserva<\/strong>.<\/p>\n<p>Os 50% restantes poder\u00e3o ser reembolsados atrav\u00e9s do meio de pagamento original, conforme os procedimentos do sistema de pagamento utilizado.<\/p>\n<h4>10.3 Cancelamento com Menos de 15 Dias de Anteced\u00eancia<\/h4>\n<p>Para cancelamentos realizados com <strong>menos de 15 (quinze) dias de anteced\u00eancia do check-in<\/strong>, a reserva ser\u00e1 considerada <strong>n\u00e3o reembols\u00e1vel<\/strong>, ressalvados direitos legalmente assegurados ao consumidor.<\/p>\n<p>Essa condi\u00e7\u00e3o existe porque, nesse per\u00edodo, a possibilidade de a Villa Zenora comercializar novamente a propriedade para as mesmas datas \u00e9 significativamente reduzida.<\/p>\n<h4>10.4. No-Show<\/h4>\n<p>Considera-se <strong>no-show<\/strong> a aus\u00eancia do h\u00f3spede na data de chegada sem comunica\u00e7\u00e3o pr\u00e9via \u00e0 Villa Zenora.<\/p>\n<p>Em caso de no-show, o valor da reserva ser\u00e1 considerado <strong>n\u00e3o reembols\u00e1vel<\/strong>, ressalvados os direitos previstos pela legisla\u00e7\u00e3o aplic\u00e1vel.<\/p>\n<p>A aus\u00eancia de comunica\u00e7\u00e3o n\u00e3o ser\u00e1 considerada um cancelamento formal.<\/p>\n<h4>10.5 Sa\u00edda Antecipada<\/h4>\n<p>Caso o h\u00f3spede decida deixar a Villa Zenora antes da data originalmente contratada, as noites n\u00e3o utilizadas <strong>n\u00e3o ser\u00e3o automaticamente reembols\u00e1veis<\/strong>.<\/p>\n<p>A sa\u00edda antecipada ser\u00e1 tratada como altera\u00e7\u00e3o volunt\u00e1ria do per\u00edodo contratado e estar\u00e1 sujeita \u00e0s condi\u00e7\u00f5es da tarifa escolhida e \u00e0 pol\u00edtica de cancelamento aplic\u00e1vel.<\/p>\n<p>Eventuais exce\u00e7\u00f5es poder\u00e3o ser avaliadas pela administra\u00e7\u00e3o da Villa Zenora de forma individual, sem que isso constitua obriga\u00e7\u00e3o ou precedente para futuras reservas.<\/p>\n<h4>10.6 Tarifas Promocionais e N\u00e3o Reembols\u00e1veis<\/h4>\n<p>Algumas tarifas promocionais, ofertas especiais ou condi\u00e7\u00f5es comerciais poder\u00e3o possuir <strong>pol\u00edticas de cancelamento diferentes ou serem integralmente n\u00e3o reembols\u00e1veis<\/strong>.<\/p>\n<p>Quando essa condi\u00e7\u00e3o existir, ela ser\u00e1 apresentada de forma clara durante o processo de reserva, antes da conclus\u00e3o do pagamento.<\/p>\n<p>Ao selecionar uma tarifa promocional ou n\u00e3o reembols\u00e1vel, o h\u00f3spede declara estar ciente e de acordo com as condi\u00e7\u00f5es espec\u00edficas daquela tarifa.<\/p>\n<h4>10.7 Datas Especiais e Alta Demanda<\/h4>\n<p>Reservas realizadas para per\u00edodos de alta demanda, feriados, R\u00e9veillon, Carnaval, eventos especiais ou outras datas determinadas pela Villa Zenora poder\u00e3o estar sujeitas a <strong>condi\u00e7\u00f5es especiais de pagamento e cancelamento<\/strong>.<\/p>\n<p>As condi\u00e7\u00f5es espec\u00edficas ser\u00e3o informadas antes da conclus\u00e3o da reserva e prevalecer\u00e3o sobre a pol\u00edtica padr\u00e3o quando expressamente indicadas na tarifa contratada.<\/p>\n<h4>10.8 Altera\u00e7\u00e3o de Datas<\/h4>\n<p>Solicita\u00e7\u00f5es de altera\u00e7\u00e3o das datas da reserva ser\u00e3o analisadas de acordo com disponibilidade e com as condi\u00e7\u00f5es da tarifa contratada.<\/p>\n<p>A altera\u00e7\u00e3o de datas n\u00e3o constitui automaticamente um cancelamento ou gera direito autom\u00e1tico a reembolso.<\/p>\n<p>Quando autorizada, a altera\u00e7\u00e3o poder\u00e1 resultar em diferen\u00e7a de tarifa caso as novas datas possuam valores diferentes.<\/p>\n<p>Nenhuma altera\u00e7\u00e3o ser\u00e1 considerada confirmada at\u00e9 que seja formalmente aprovada pela Villa Zenora.<\/p>\n<h4>10.9 Solicita\u00e7\u00e3o de Cancelamento<\/h4>\n<p>Os pedidos de cancelamento dever\u00e3o ser realizados atrav\u00e9s dos canais oficiais da Villa Zenora.<\/p>\n<p>A data considerada para fins da pol\u00edtica de cancelamento ser\u00e1 a data em que a solicita\u00e7\u00e3o formal for recebida pela Villa Zenora.<\/p>\n<p>O h\u00f3spede dever\u00e1 informar:<\/p>\n<ul><li>Nome completo<\/li><li>N\u00famero da reserva<\/li><li>E-mail utilizado na contrata\u00e7\u00e3o<\/li><li>Data da hospedagem<\/li><li>Solicita\u00e7\u00e3o expressa de cancelamento<\/li><\/ul>\n<p>A Villa Zenora enviar\u00e1 uma confirma\u00e7\u00e3o do cancelamento e informar\u00e1, quando aplic\u00e1vel, o valor do reembolso correspondente.<\/p>\n<h4>10.10 Reembolsos<\/h4>\n<p>Quando houver direito a reembolso, este ser\u00e1 processado atrav\u00e9s do mesmo meio de pagamento utilizado na contrata\u00e7\u00e3o, sempre que tecnicamente poss\u00edvel.<\/p>\n<p>Em pagamentos realizados por cart\u00e3o de cr\u00e9dito, o estorno ser\u00e1 encaminhado atrav\u00e9s do sistema de pagamento utilizado.<\/p>\n<p>O prazo para que o valor apare\u00e7a na fatura do h\u00f3spede poder\u00e1 variar de acordo com o banco emissor, institui\u00e7\u00e3o financeira e ciclo de faturamento.<\/p>\n<p>Em pagamentos internacionais, eventuais diferen\u00e7as cambiais, tarifas banc\u00e1rias, impostos ou encargos aplicados pela institui\u00e7\u00e3o financeira do h\u00f3spede n\u00e3o s\u00e3o de responsabilidade da Villa Zenora.<\/p>\n<p>A Villa Zenora n\u00e3o controla o prazo de processamento do reembolso ap\u00f3s sua solicita\u00e7\u00e3o ter sido encaminhada ao sistema de pagamento ou \u00e0 institui\u00e7\u00e3o financeira.<\/p>\n<h4>10.11 Reservas Realizadas por Terceiros<\/h4>\n<p>Quando a reserva for realizada atrav\u00e9s de ag\u00eancia de viagens, plataforma de reservas, operador tur\u00edstico ou outro intermedi\u00e1rio, poder\u00e3o ser aplicadas as condi\u00e7\u00f5es de cancelamento apresentadas no momento da contrata\u00e7\u00e3o atrav\u00e9s desse intermedi\u00e1rio.<\/p>\n<p>Nesses casos, o h\u00f3spede dever\u00e1 observar tamb\u00e9m as condi\u00e7\u00f5es espec\u00edficas da plataforma ou ag\u00eancia respons\u00e1vel pela reserva.<\/p>\n<h4>10.12 Exce\u00e7\u00f5es e Situa\u00e7\u00f5es Extraordin\u00e1rias<\/h4>\n<p>Solicita\u00e7\u00f5es decorrentes de circunst\u00e2ncias extraordin\u00e1rias poder\u00e3o ser analisadas individualmente pela administra\u00e7\u00e3o da Villa Zenora.<\/p>\n<p>A an\u00e1lise ser\u00e1 realizada considerando as circunst\u00e2ncias apresentadas, a documenta\u00e7\u00e3o eventualmente fornecida, a pol\u00edtica da tarifa contratada e a legisla\u00e7\u00e3o brasileira aplic\u00e1vel.<\/p>\n<p><strong>A eventual concess\u00e3o de exce\u00e7\u00e3o pela Villa Zenora n\u00e3o altera ou modifica automaticamente esta pol\u00edtica para outras reservas.<\/strong><\/p>\n<h3>11. Aceite da Pol\u00edtica de Cancelamento<\/h3>\n<p>Antes de concluir uma reserva, o h\u00f3spede dever\u00e1 ter acesso \u00e0s condi\u00e7\u00f5es de cancelamento aplic\u00e1veis \u00e0 tarifa selecionada.<\/p>\n<p><strong>\u2610 Li, compreendi e concordo com a Pol\u00edtica de Cancelamento da Villa Zenora e com as condi\u00e7\u00f5es espec\u00edficas da tarifa selecionada.<\/strong><\/p>\n<h3>12. Chargeback<\/h3>\n<p>Chargeback \u00e9 o procedimento atrav\u00e9s do qual o titular do cart\u00e3o contesta uma transa\u00e7\u00e3o junto \u00e0 institui\u00e7\u00e3o financeira emissora.<\/p>\n<p>A Villa Zenora respeita o direito do h\u00f3spede de contestar uma transa\u00e7\u00e3o.<\/p>\n<p>Quando uma transa\u00e7\u00e3o leg\u00edtima for contestada, a Villa Zenora poder\u00e1 apresentar documenta\u00e7\u00e3o para comprovar a contrata\u00e7\u00e3o e utiliza\u00e7\u00e3o dos servi\u00e7os.<\/p>\n<p>Essa documenta\u00e7\u00e3o poder\u00e1 incluir:<\/p>\n<ul><li>Confirma\u00e7\u00e3o da reserva<\/li><li>Comprovante de pagamento<\/li><li>Dados cadastrais<\/li><li>Aceite das pol\u00edticas<\/li><li>Comunica\u00e7\u00f5es com o h\u00f3spede<\/li><li>Registro de check-in<\/li><li>Registro de hospedagem<\/li><li>Consumos<\/li><li>Termos assinados<\/li><li>Documentos fiscais, quando aplic\u00e1vel<\/li><li>Outras evid\u00eancias relacionadas \u00e0 reserva<\/li><\/ul>\n<p>O procedimento de chargeback seguir\u00e1 as regras dos sistemas de pagamento, institui\u00e7\u00f5es financeiras e demais participantes envolvidos.<\/p>\n<p>A Villa Zenora poder\u00e1 apresentar sua documenta\u00e7\u00e3o para defesa da transa\u00e7\u00e3o.<\/p>\n<p>Em caso de diverg\u00eancia, recomendamos que o h\u00f3spede entre primeiro em contato com nossa equipe para tentativa de resolu\u00e7\u00e3o.<\/p>\n<h3>13. Aceite<\/h3>\n<p>Ao concluir uma reserva, o h\u00f3spede declara que leu e concorda com estas pol\u00edticas.<\/p>\n<p><strong>\u2610 Li e concordo com as Pol\u00edticas de Reserva, Pagamento, Cancelamento e Reembolso da Villa Zenora.<\/strong><\/p>\n<p style=\"margin-top:34px;padding-top:22px;border-top:1px solid rgba(189,165,117,.4);\">Veja tamb\u00e9m: <a href=\"\/pt\/house-rules\/\"><strong>Regras da casa, seguran\u00e7a e responsabilidades<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4de324f e-flex e-con-boxed e-con e-parent\" data-id=\"4de324f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f65acb elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3f65acb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comments\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 192c0-88.4-93.1-160-208-160S0 103.6 0 192c0 34.3 14.1 65.9 38 92-13.4 30.2-35.5 54.2-35.8 54.5-2.2 2.3-2.8 5.7-1.5 8.7S4.8 352 8 352c36.6 0 66.9-12.3 88.7-25 32.2 15.7 70.3 25 111.3 25 114.9 0 208-71.6 208-160zm122 220c23.9-26 38-57.7 38-92 0-66.9-53.5-124.2-129.3-148.1.9 6.6 1.3 13.3 1.3 20.1 0 105.9-107.7 192-240 192-10.8 0-21.3-.8-31.7-1.9C207.8 439.6 281.8 480 368 480c41 0 79.1-9.2 111.3-25 21.8 12.7 52.1 25 88.7 25 3.2 0 6.1-1.9 7.3-4.8 1.3-2.9.7-6.3-1.5-8.7-.3-.3-22.4-24.2-35.8-54.5z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tD\u00favidas antes de reservar?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNossa equipe est\u00e1 dispon\u00edvel no WhatsApp e por e-mail para esclarecer qualquer ponto destas pol\u00edticas antes de voc\u00ea confirmar a sua estadia.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a60144f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a60144f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/5588988777606\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Fale conosco<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies Booking, payment, cancellation and refunds Villa Zenora is rented in full, for the exclusive use of a single group. We never share the house between different guests. Below are the terms of your booking, payment and cancellation \u2014 if any point is unclear, our team is one message away. Minimum Stay Two nights. The [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1598","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policies - villazenoratatajuba.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/villazenoratatajuba.com\/pt\/policies\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies - villazenoratatajuba.com\" \/>\n<meta property=\"og:description\" content=\"Policies Booking, payment, cancellation and refunds Villa Zenora is rented in full, for the exclusive use of a single group. We never share the house between different guests. Below are the terms of your booking, payment and cancellation \u2014 if any point is unclear, our team is one message away. Minimum Stay Two nights. 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